Frequently Asked Questions

Here you can find answers to our frequently asked questions. If you couldn’t find what you are looking for, you may contact us here.

Q: How do I book a service?
Q: What kind of events do you cover?

Our artists provide their services for events such as Weddings, Company Dinners, PROM, Birthday Parties, Special Dinner Date, Photoshoots, Videography and any other events or projects that you would like us to help you or your models look awesome.

Q: Do you cater to large groups?

Yes, we can cater to group makeovers especially for Bridal Party, Company Dinners, Birthday Parties, PROM, Family or Corporate photo shoots.

Please book through our Group Booking page.

Q: Is my appointment confirmed after booking submission and payment?

All booking requests received will be subjected to our verification process for approval and you will receive a notification email of your booking status within 24hrs.

Please understand that, our artists receives bookings from various sources other than Pixie Makeup and strives to update their availability soonest possible on a daily basis. The available time slot shown on our booking system are correct at the time of your browsing.

Due to there may be other interested clients booking with our makeup artists, outside of Pixie Makeup Online Booking during the same day you submitted your booking request. A double booking or overlapping appointment might happen.

In the event your preferred artist is double booked or the appointment time is overlapping, we will get in touch with you immediately within 24hrs of receiving your booking request with recommendations of other artists for your considerations.

If you do not wish to proceed with the recommended artist as replacement, you may cancel the appointment and the 50% deposit paid will be fully refunded to you.

Q: Where do I see my bookings?

You can view your bookings or appointments under My Appointment, located on the top right corner of your internet browser under My Account.

Here you can see a list of your past and up coming appointment(s).

Q: Can I change my appointment date or time after booking is done?

Yes, you can. However, new appointment date and time will be subjected to our artist’s availability.

Please note that, the changes you made towards your appointment might incur extra charges such as early service surcharge. Please check with us or refer HERE for more info.

In the event that our artist is not available on your new appointment date or time, you can opt to cancel the appointment. For cancellations, please read our Cancellation & Refund Policy.

Q: I have booked a group makeover session. Can I reduce the head count?

We understand that things change. However, please understand that, deposit paid may not be fully refunded to those who wished to opt out of the group makeover. Please refer to our Cancellations & Refunds policy for more info.

In the event that if the final head count is below 3 pax, group rate will be revoked and the service price will be reverted back to Single pax’s prices.

Q: How much time should I allocate for the makeover appointment?

Personal Makeup: 45 mins or 1 hour 30 mins with hairstyling.

Basic Hairstyling (Blow/Iron straight or curls): 40 mins

Glamour Hairstyling (upstyles, braids etc): 1 hour

Bridal Makeup & Hairstyling: 2 hours.

Henna Tattooing: 1 – 4 hours depending on design

Saree Draping: 30mins

*Time listed above are only estimates. Time required may vary depending on Skin/Hair conditions & textures and other requirements associated with your makeover session.

Q: How should I prepare for my appointment?

In order for our artists to work efficiently, we recommend that you allocate an area that is brightly lit, cool, near an electrical outlet with table or flat surface for them to layout their products & tools.

If you have young children around, we recommend that you have someone to look after them during your appointment to minimise the interruptions or risk of injury.

If you have pets, please keep them away, as some of our artists might be allergic to it or afraid.

Makeup

“Beautiful Makeup starts with Beautiful Skin” In order for your makeup to look good and last through your event, proper daily skin care is required.

We recommend that you do a facial scrub and hydrating facial mask on the night before your appointment.

On day of service, please have a clean, makeup free face before our artist arrives. It is best not to apply any sun block or makeup base/primer. As each makeup artist has carefully curated the products that they are familiar with, thus ensuring the makeup turns out as expected. No surprises because of product incompatibility.

If you have sensitive skin or special care needs to be taken care of, please do inform the makeup artist prior to your appointment.

Hairstyling

You should always show up for your hairstyling appointment with dry and non oily hair for best results, except for Blowouts. For blowouts, we recommend that you wash your hair 30 mins before your appointment so that your hair is damp and not soaking wet.

For upstyles, we recommend washing your hair the night before your appointment without hair conditioner or any leave in serum or oils. Hair that is freshly wash right before the appointment might be too limp for certain styles to be done. Same for oily hair.

If your hair tends to get oily pretty fast, we recommend that you wash it at least 4 hours prior to your appointment and make sure to dry it completely with a hair dryer. Our stylist will not be held responsible if appointment runs late due to extra time required to blow dry your hair before styling can be done.

Henna Tattooing

Please ensure that your hands and/or feet are cleaned. Hands/feet should be free of any lotion or substances that is oily/greasy which will affect the result. Choose an area that is brightly lit, cool and comfortable for both you and our artist during the henna drawing.

Saree Draping

Saree should be ironed, free of creases. If the saree is of a thicker/stiff material, please have an iron on standby, in case the saree draper needs to iron the pleats into place. If you do not have an iron, do inform the saree draper in advance.

Q: What styles do you offer and can I request for a particular style?

Our artists are proficient in various styles. Please browse through their portfolio to get an idea of their signature styles. If you have a preferred look, please discuss it with our artists to achieve your ideal look. It will be easier for our artists to understand your requirements if you could show them some sample pictures for reference.

However, please understand that, due to different skin tones & textures, facial, hair and other body features, we cannot replicate a style to be 100% similar. Our artists will recommend and recreate your preferred style that is best suited for you. Please be sure to discuss your expectations with our artists prior to your appointment.

Q: What can I do to ensure the makeover session goes smoothly?

In order to ensure the makeover process goes smoothly. We encourage that you provide sample pictures of the style you prefer.

However, do bear in mind that we are not able to recreate a style to be 100% similar. Factors such as individual’s facial structure, skin condition, hair’s style/volume/length, materials (saree draping) may affect the result. Furthermore, every artist has their own style/technique of recreating certain looks.

What we can assure is a similar look that is suited to your features or what we are provided with (in terms of saree draping).

If during the process there are things that you don’t like. Example eye shadow color too dark, the fake lashes too dramatic, the saree pleats not neat enough. Please do let our artist know on the spot. This way, our artist will be able to make the necessary adjustment right there.

Once we parted ways, we will not be liable for issue such as a change of mind or issue that could have been resolved during the appointment.

Q: I'm not satisfied with my service, who do I contact?

We greatly value our customers’ satisfaction. If the service didn’t live up to your expectations, we would love to hear your feedback. Drop us an email at support@pixiemakeup.my

Q: How much does the services offered by Pixie Makeup cost?

Our beauty services are available from as low as RM60.

However, prices for the services offered by our makeup artists differ from one another. Price variations are due to level of experience, tools and products used, transportation charges and other miscellaneous fees involved to provide the services.

For a complete list of services offered by our artists and their pricing, do check out their profiles for more details. Click HERE to see a list of our make up artists.

Q: Are there any hidden charges?

Service prices listed are cost price not inclusive of any additional charges. Additional charges such as Early Service Surcharge, Outcall Fee, Accommodation, Hair Accessory rental fee and etc are listed in our artists’ profile. Be sure to check out these details prior to booking.

Q: What is Early Service Surcharge?

Depending on what time you need to be ready, or the time of your event, your makeover session might need to start very early, for example 4am. Appointments before 7am will be considered an early service and Early Service Surcharge is applicable for these appointments. You may refer HERE for the surcharge of each artists.

Q: What is Outcall Service and how much is the charges?

Outcall service means Door-to-Door service. Some of our artists has a studio, providing both In-Studio and Outcall service. While others only provides Outcall service. Our artists are able to travel to you within Klang Valley or Malaysia and overseas. The Outcall fee varies among each artists. Please refer HERE for their charges.

Q: Will there be extra charges if the appointment runs late?

There will be a Late Charges or Overtime Fee incurred for appointment that runs late or goes over time. Please refer to the Terms & Conditions in our artists’ profile for more info.

Q: How do I pay?

Currently we only accept VISA or MASTERCARD credit or debit card payment online via PayPal. You can make payment as a Guest during checkout if you do not have a PayPal account.

Q: How much do I have to pay as deposit upon booking?

Upon submitting your booking, a 50% of the total cost of services booked will be charged to your preferred payment method.

Q: Can I cancel my booking?

Yes, you can. However, please read our Cancellation & Refund Policy prior to cancelling your booking.

To cancel your booking, please go to My Appointments under My Account.

Click on the ‘Cancel’ button for the appointment you wish to cancel.

Q: What is Pixie Makeup’s Cancellation & Refund Policy?

We understand that things change. However, please understand that, your deposit may not be fully refunded to you if you chose to cancel your booking.

Once booking is confirmed with a deposit, our artists would have had their work schedules and other commitments planned out. Necessary or special tools and products for your appointment would have been purchased. Other interested clients would have been turned away. Therefore we are not able to refund your deposit in full*. We are sure that you understand and respect our artists for their commitment and time to you.

*Part of the deposit would be served as a compensation for our artists and as Pixie Makeup’s administration fees.


Please refer below for our cancellation and refund policy:

Bridal makeover

Cancellation Earlier than 90 days
50%
of deposit paid is refunded
Cancellation within 90 days
0%
Deposit paid will be forfeited

Personal / Group Makeover

Cancellation Earlier than 30 days
50%
of deposit paid is refunded
Cancellation Within 30 Days / No Show
0%
deposit paid will be forfeited

For cancellations made within 12 hours after the booking, your deposit paid will be fully refunded.

Q: What if the artist are not able to provide the service?

In the event that our artist are not able to carry out the service due to unforeseen circumstances, we will notify you immediately. We will try our best to look for a replacement as well. If we fail to secure a replacement, we will inform you soonest possible. Your deposit will be fully refunded to you and the booking cancelled.

Q: How do I receive my refunds?

We will credit the refunds into your preferred bank account via online bank transfer. After you have cancelled your booking, please send us an email with your bank details to cancellation@pixiemakeup.my

Q: Who is Pixie Makeup?

Pixie Makeup is a local business, based in Kota Damansara, Selangor. Pixie was founded by Veron Gan, a make up artist herself, who has over 9 years of experience and a distinct passion for bridal and commercial makeup.

Pixiemakeup.my is an online booking site, launched in the hopes of providing a convenient way for our customers to book our artists for their makeovers.

Our artists specializes in Makeup, Hairstyling, Henna Tattooing, and Saree Draping. We provide On-Location or In-Studio service.

Q: Who are Pixie Makeup's artists?

Pixie Makeup’s artists are professionally trained, and carefully picked. Artists featured here have all personally worked with our founder, Veron on various makeovers. Their experience range from working in the top salons, bridal/production houses or a home base studio to fresh graduates that are ever ready to make you look glamourous. You can rest assured that they are talented, professional and passionate about their work.

Click HERE to see our list of artists.

Q: Are the prices listed on Pixie Makeup the same as when book directly with the artists?

Yes, prices listed here on Pixie Makeup are the same as what the artists’ charges outside of Pixie Makeup. We truly want to help make it easy for you to book your preferred artist, anytime, anyday.

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Q: What are the benefits of using Pixie Makeup?

Other than the convenience of booking our artist near you, you can easily check their pricing or availability online and send in booking request anytime. No more waiting for a quotation. Or the frustration of calling multiple stylists only to find out they are not available or it is out of your budget.

Pixie Makeup also sends out reminders to you and our artists on upcoming appointments. No more surprises about forgotten appointments.

Q: Which area does Pixie Makeup covers?

Currently we only covers areas within the Klang Valley. However, some of our artists do provide on-location service throughout Malaysia or in other countries. Do check on their profile for coverage areas and charges.

Q: Do I need to create an account in order to book?

It is recommended that you create an account with us if you would like to make a booking. With an account, you can view your past and up coming appointments or cancel your appointment.